FAQ
Questions? We've got the answers.
Find answers to the questions we receive most often about our bags, shipping, returns, and orders. If you can't find what you're looking for, feel free to contact us—we're always happy to help.
Do you ship internationally?
Yes. Pack Foundry ships to customers worldwide with free shipping on every order.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and will be shown at checkout.
Can I return my bag?
Yes. If you're not completely satisfied, you can return your unused bag within 30 days of delivery. Please visit our Returns page or contact us for assistance. However, there will be shipping costs for return items.
What materials are your bags made from?
Our bags are made using carefully selected materials chosen for durability, functionality, and timeless style. Material details can be found on each individual product page.
Do your bags come with a warranty?
Yes. We stand behind the quality of our products. If your bag has a manufacturing fault, please contact us and we'll work with you to resolve the issue.
Can I change or cancel my order?
If your order hasn't been dispatched yet, we'll do our best to help. Contact us as soon as possible and we'll see what we can do.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your delivery every step of the way.
How do I care for my bag?
Add your answer here.
To keep your bag looking its best, wipe it clean with a soft damp cloth and avoid prolonged exposure to excessive moisture or direct sunlight. Do not machine wash. Refer to the product page for any specific care instructions.
Do you offer discounts?
We occasionally run special promotions and exclusive offers. The best way to stay updated is by subscribing to our newsletter at the bottom of the page.