Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@thepackfoundry.com
Please note that returns will need to be sent to the address provided to you once you have made us aware of the return request.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at hello@thepackfoundry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return
EU Customers – Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by logging into your account and requesting a return or cancellation directly from your order: My Account
Returning items Once you have notified us of your withdrawal, you must return the goods within 14 days. Return shipping costs are at your expense unless otherwise stated.
Refunds We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original purchase.
Exceptions The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalised
- Sealed goods which are not suitable for return due to health or hygiene reasons, once opened
please contact us at hello@thepackfoundry.com